Brighton beach

Fitzhugh Gates Solicitors in Brighton & Hove and Shoreham-by-Sea enjoy a high level of repeat business from satisfied clients.

In order to maintain our high standards the firm asks a randomly selected sample of recent clients about their experiences with a questionnaire, the results of which are taken very seriously.

We are proud of our team and how hard they work which is borne out by the current overall satisfaction score of 94%.

This is undoubtably a good standard and one that all the Fitzhugh Gates team in both Brighton and Shoreham offices are working to maintain and improve upon - you can read the indivudual service scores below.


Client Comments and Reviews

It is always wonderful to have our positive client satisfaction survey results confirmed by receiving unsolicited and positive comments and reviews from our clients. We have published a selection of these here 


Client Questionnaire Scores 2015

During the most recent check period in late 2015 a random selection of clients dealing with our Solicitors in Brighton and Hove and Shoreham-by-Sea offices awarded us an overall satisfaction Score of 94%.

On average our random selection of clients indicated:

  • Efficient: Over 9 out of 10 said their initial enquiry had been dealt with quickly and efficiently.
  • Quick: Over 9 out of 10 said they were able to quickly secure a satisfactory appointment or detailed discussion with a Fitzhugh Gate Solicitor in Brighton or Shoreham.
  • Local: Over 8 out of 10 indicated that they liked our solicitors offices in Brighton and Hove and Shoreham by Sea.
  • Understanding: Over 9 out of 10 felt that we had quickly and fully grasped the issues involved in their cases.
  • Professional: Over 9 out of 10 believed that Fitzhugh Gates had dealt with their case in a manner that was professional, courteous, committed and caring.
  • Informed: Over 9 out of 10 said they had been kept fully informed on case progress.
  • Costs: Over 9 out of 10 were happy with the way that we kept them appraised at all times on solicitors costs.
  • Courteous: Over 9 out of 10 of those coming to our Brighton and Hove or Shoreham-by-Sea offices felt they had been dealt with in a courteous and helpful manner.
  • Helpful: Over 9 out of 10 said that their lawyer's secretary was courteous and helpful.
  • Value: Over 9 out of 10 said that our service offered value-for-money.

If you have a comment to make about our services and how we can improve upon them then please let us know.

Contact Fitzhugh Gates ››


Dispute Resolution and Complaints

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr . Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.

Our full complaints procedures are explained here.


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