About Fitzhugh Gates Solicitors
Fitzhugh Gates Solicitors in Brighton & Hove and Shoreham-by-Sea enjoy a high level of repeat business from satisfied clients.
In order to maintain our high standards the firm asks a randomly selected sample of recent clients about their experiences with a questionnaire, the results of which are taken very seriously.
We are proud of our team and how hard they work which is borne out by the current overall client satisfaction scores.
This is undoubtably a good standard and one that all the Fitzhugh Gates team in both Brighton and Shoreham offices are working to maintain and improve upon - you can read the indivudual service scores below.
Client Comments and Reviews
It is always wonderful to have our positive client satisfaction survey results confirmed by receiving unsolicited and positive comments and reviews from our clients. We have published a selection of these here
Client Questionnaire Scores 2018-2019
During the most recent check period May 2018-April 2019 a random selection of clients dealing with our Solicitors in Brighton and Hove and Shoreham-by-Sea offices awarded us an overall satisfaction score of 88.66%.
On average our random selection of clients during the above period indicated:
- Efficient: 93% said their initial enquiry had been dealt with quickly and efficiently.
- Quick: 92% said they were able to quickly secure a satisfactory appointment or detailed discussion with a Fitzhugh Gate Solicitor in Brighton or Shoreham.
- Local: 78% indicated that they liked our solicitors offices in Brighton and Hove and Shoreham by Sea.
- Understanding: 95% felt that we had quickly and fully grasped the issues involved in their cases.
- Professional: 97% believed that Fitzhugh Gates had dealt with their case in a manner that was professional, courteous, committed and caring.
- Accurate: 95% indicated that our letters, telephone calls and e-mails were clear, prompt and accurate.
- Informed: 92% said they had been kept fully informed on case progress.
- Costs: 92% were happy with the way that we kept them appraised at all times on solicitors costs.
- Courteous: 94% of those coming to our Brighton and Hove or Shoreham-by-Sea offices felt they had been dealt with in a courteous and helpful manner.
- Helpful: 94% said that their lawyer's secretary was courteous and helpful.
- Satisfied: 57% of those that had expressed any form of complaint said they were wholly satisfied in the way the matter had been dealt with.
- Value: 85% said that our service offered value-for-money.
If you have a comment to make about our services and how we can improve upon them then please let us know.
Dispute Resolution and Complaints
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr . Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.
Our full complaints procedures are explained here.
Fitzhugh Gates Solicitors are one of the longest established legal practices in the area, serving both commercial and private clients from our offices in Shoreham-by-Sea, West Sussex.
The practice has a team of Solicitors and support staff, all experts in their respective fields, enabling Fitzhugh Gates to offer a broad range of legal services to a high standard, at competitive rates.
No matter what your needs are, the Fitzhugh Gates team are the people you really want on your side.
Fitzhugh Gates Solicitors have received some quite lovely customer comments saying thank you for jobs well done.
Here are some of the most recent comments and reviews made about Fitzhugh Gates Solicitors for Brighton and Hove and Shoreham-by-Sea. We have obviously removed anything that can identify our clients (including our own staff names), but can reassure you that all are absolutely genuine and completely unsolicited.
- "…a very, very big thank you for all you have done. You made this easier to cope with and don’t think I could have without your funny, calm, steady hand. You are a legend!"
- "Thank you so much for all you did in dealing with Mum’s paperwork for her house. You were very kind and patient and I would not hesitate to use you again."
- "The solicitor I saw was very helpful and ensured I understood everything. She also took the time to follow up to ensure things had been sorted."
- "Excellent advice on technical issues. We are very happy with the service we received and the cost."
- "Everything was 100%!! I am more than happy to appoint Fitzhugh Gates for future undertakings."
- "Thank you very much for providing me with this service at such an emotional time."
- "Nicole helped me through the financial aspect of my divorce with compassion and commitment."
- "Open a branch in the North of England!"
- "Moira is always exceptional in her professionalism, thoroughness and communication."
- "I would recommend this company to any of my friends… A great company and services."
- "I couldn’t fault the service. My overall experience from start to finish was excellent."
- "I just wanted to thank you and your team for all your help and your remarkable commitment in making my life and the life of my loved ones a little bit safer. I cannot thank you enough."
- "Thank you very much for all your help, calmness and patience and incredible efficiency as always."
- "It has been a pleasure working with you – quality of service, client care and attention to detail – and local to me."
- "Thank you for the care and skill which you exhibited dealing with our traumatic house sale. Your confidence, kindness and abilities made it far less of an ordeal than it could have been."
- "Many thanks for your work. We found you most knowledgeable with a very pleasant, friendly manner and would not hesitate to recommend your services to others."
- "A good listener, careful advisor and has high standards of accuracy."
- "Has skills that engender trust and calm in a highly charged environment and go above and beyond a highly experienced legal professional."
- "We would just like to put on record our sincere thanks and appreciation for all your diligence and hard work on our behalf. Your level of service, understanding and fortitude in dealing with a difficult and complex issue was outstanding."
- "Very impressed by the personal care and detailed explanations in answer to my queries."
- "Thank you for your diligence, attention to detail, precision and kindness."
- "A big thank you for taking this matter through to conclusion. Without you, I think this would have gone on like Brexit!"
- "I was made to feel comfortable in a friendly way, but still retaining professionalism."
- "I would like to express my gratitude and appreciation for the exemplary level of service, professionalism, kindness and understanding I have received."
- "I would like to express my gratitude and appreciation for the exemplary level of service, professionalism, kindness and understanding I have received."
- "Thank you for all your help with my divorce."
- "With many thanks for all your help and patience."
- "Thank you for all your work on this case and indeed other cases that we have worked on together. I have enjoyed working with you and appreciated your reliability, efficiency and responsiveness. All the best for the future."
- "Thank you for all your advice, support and help throughout our case. I would happily recommend you and Fitzhugh Gates to anyone needing help."
- "Dear XXXX, Thankyou for all your help in putting together the funeral for XXXX. You really did go that extra mile to make things special for her and her friend. I hope you are well and look forward to seeing you again if our paths cross. Best wishes."
- "I would like to thank you especially and all at Fitzhugh Gates for your absolutely fantastic work over the past year. It has been a very trying time for me. I just can't imagine what I would have done without your help. You have made things all so easy for me. I don't know how you kept your patience! All the best."
- "Thorough work was exemplary on all levels."
- "I would highly recommend Fitzhugh Gates."
- "Thank you for your help and support with my divorce and making a hard situation easier to deal with."
- "Thank you for your professional, efficient and friendly service."
- "Your assistance to me in coping with the issues has been invaluable. I shall have no hesitation in recommending your services."
- "I am grateful for all your courtesy and kind help. It is much appreciated and I shall certainly have no hesitation in contacting Fitzhugh Gates should I need legal help in the future."
- "A first class service."
- "XXXX did a very thorough job in making sure that my settlement agreement accurately reflected my situation."
- "A very positive experience and I would be happy to return with more business."
- "I would recommend you to everyone as you have been brilliant."
- "We will definitely use your services again, XXXX was incredibly helpful."
- "We just wanted to say a massive thank you for all your hard work over the past months. Our dream home is now a reality."
- "We knew we were in good hands and really appreciated the very thorough job you did."
- "Thank you for your help and support. It meant a lot."
- "Many thanks for all your assistance and support over the last year."
- "XXXX is amazing. Highly recommend her pragmatic and proactive approach."
- "We have been hugely impressed again with the service, support and advice that you have provided throughout."
- "No hesitation in recommending Fitzhugh Gates, I have done business for 30 years, very satisfied."
- "You have provided an excellent service to me since 2008 and I am very grateful. You are the best."
- "XXXX is outstanding."
- "Excellent service."
- "I felt that you made it easy for me and were very helpful at a stressful time."
- "XXXX was extremely personable and professional."
- "Very helpful and put things down in a very easy way, so no doubt in what is to be done."
- "Should I need any legal help in the future I should certainly have no hesitation in contacting Fitzhugh Gates. I have greatly appreciated all your courtesy and kind help."
- "A great BIG THANK YOU for all that you did on my recent purchase/sale. You were very supportive."
- "A thank you to XXXX for getting everything done so quickly and smoothly."
- "Ms XXXXXX’s thorough work for me was exemplary on all levels."
- "I would recommend your company to anyone."
- "I was dealt with professionally and courteously at all times and I was shown patience when trying to understand the legal process."
- "Very friendly and helpful - thank you."
- "No reservations and will be happy to use the company in the future."
- "I would highly recommend Fitzhugh Gates particularly XXXXX."
- "Thank you for your help and support with my divorce and making a hard situation easy to deal with."
- "Thank you XXXXXXX for your professional efficient and friendly service."
- "I would recommend your service to others."
- "I found XX very professional, mixed with care, courteous and understanding. Very good reception and lawyers."
- "I would definately recommend you without any question. Thank you so much for making a stressful time as easy as possible."
- "I simply wanted to offer my sincere thanks for the work that you carried out on our behalf. It was a great comfort to rest assured that our transaction, with all its emotional content, was in secure and professional hands"
- "Dear XX, Many thanks for your letter. I appreciate your professional services and would not hesitate to come back/recommend. All was very clear and in proper order. All's well that ends well! Good fortune to you..."
- "Dear XX, It was a pleasure meeting you and I thank you for your good work (and coffee). I hope that dealing with that mile-long list of Charities, when the time comes, will not be too much for you! With all good wishes for the future."
- "Dear XX, Thank you for your letter and my new Will. I trust that the work involved in acting as my Executor will not prove too onerous. Dealing with the matter has not been the happiest of tasks but I feel truly blessed that I was guided by someone whose kindness and patience has made it almost a pleasure! With my sincere thanks and good wishes for the future."
- "Dear XX, I would like to say as someone with thirty years of estate agency experience how well you handled the above transaction. Through the years I have dealt with a lot of awkward people and the situation that you were put in was not acceptable. I thought you handled it with great professionalism. You were always available for me to speak to and kept me updated whenever necessary. People are always quick to criticise but you deserve nothing but praise for keeping your dignity and calm dealing with someone who always seems to give your profession a bad name. Keep up the good work and treat this as part of the learning curve. You are a credit to your profession."
- "Dear XX, Thank you for your letter and cheque for £XXXXXXX to bring these claims finally to a conclusion. I would like to thank you for the efficient and friendly service you provided over the last couple of years. Both yours and XX expertise was greatly appreciated during what was often a stressful experience and both XX and I are happy with the outcome. We will always use Fitzhugh Gates should we need legal services in the future. Please pass my thanks to XX for her guidance from the start until finally the claims were settled."
- "Dear XX, I thought I would enclose a short note to thank you for providing me with a thoroughly professional service. I compliment you on your knowledge and also your understanding of how difficult certain things can be for your clients. You were very prompt with all communications to me which was very important and helpful to me. I am completely satisfied with the service you gave me and also the other staff at Fitzhugh Gates Solicitors that I had occasion to deal with."
- "Dear XX, Thank you for your letter together with title dee documentation and cheque for which we hereby acknowledge safe receipt. XX and I are very grateful for your advice and commitment in achieving a satisfactory conclusion for us in the purchase of the flat, and we could not have asked for a more professional and friendly service."
- "Hi XX, Thank you for the letter and we can confirm safe receipt of the cheques. We appreciate that this was an especially time critical case that must have caused you great stress. The move has proven to be fantastic and we are really grateful to you for all of your work as we simly couldn't have done it without you. Thank you."
- "Dear XX, thank you for your letter, cheque and copy of the accounts which I now return to you signed. I am not only pleased, but delighted with the service you have provided. The entire process seems to have gone relatively quickly and I thank you for all that you have done, I found the whole episode far more upsetting than anticipated, so the efficient manner of wrapping up the estate is a real bonus. I wish you joy and I am and remain yours…"
- "Dear XX, thanks so much for your kindness and thoughtfulness in dealing with our new wills. Very re-assuring and greatly appreciated. It is, as they say, 'a pleasure to do business with you!'"
- "Dear XX, I just wanted to say thank you very much for all your help regarding the flat. We found you very knowledgeable and beyond that a pleasure to work with. THANKYOU XX (A great credit to Fitzhugh Gates Solicitors)."
- "Once again thank you for acting on our behalf and for expediting the affairs of our fathers estate in such a gracious and timely manner."
- "I have been meaning to contact you to say how happy I am with the service provided by Fitzhugh Gates and more importantly from yourself. It was a pleasure doing business with you and I will not hesitate to get in touch if I need your services in the future."
- "Can I take this opportunity to thank you and XX for your efforts. I really appreciate how efficient both of you are."
- "My Will was completed in a week as it was urgent. Very friendly service, everything was gone into in great detail, easily understood. Many thanks."
- "This was not an easy first appointment due to the distressing subject matter. It was dealt with in a caring and compassionate way which took me by surprise dealing with a solicitor. Thank you, it was much appreciated."
- "XX is extremely efficient and used her expertise to do what she can around an unfair, but signed, consent order. It was just a shame I didn’t know such a good solicitor was available with legal aid at the beginning of my divorce.”
- "Great service via a great team. I would use Fitzhugh Gates again and will recommend their services. Very pleased.”
- "I am pleased to accept the accounts and I have no queries. Thank you for your efforts on our behalf."
- "Thank you for this. Obviously the [will] details are complex. I am satisfied that you and the executors have done an excellent job sorting it out. Thank you. I am happy with what you have done."
- "I enjoyed working with XX and XX and was very satisfied with the service we received and the end result. "
- "It was a pleasure to deal with XX. He made what was, for me, a difficult and sensitive situation very easy to settle."
If you have a comment to make about our services and how we can improve upon them then please let us know.
Fitzhugh Gates Solicitors, is one of the longest established legal practices in the area, serving clients from all over Sussex including Brighton, from our Shoreham-by-Sea offices.
As all of our solicitors and paralegals are experts in their respective fields, we are able to offer a broad range of legal services to a high standard, at competitive rates.
We are by no means a small firm and having a wide ranging team means we have a depth of experience in both local and national matters.
Meet the Fitzhugh Gates Solicitors on your side
Lexel and Professional Accreditation
Our commitment to delivering high quality legal services in a professional and personal manner has enabled us to acquire Lexcel accreditation. Lexcel is a legal quality mark from The Law Society which requires rigorous procedures to be followed on all matters and regular auditing of performance, for the better protection of our clients.
We are also authorised and regulated by the Solicitors Regulation Authority, which provides peace of mind for our clients.
Fitzhugh Gates, the Solicitors for Shoreham-by-Sea.
Our Shoreham-by-Sea office is open 09:00 to 17:00 Monday to Friday.
Although we will always try and help walk-in enquiries, for a prompt and convenient consultation it is a good idea to call and make an appointment.
Address: |
|
23-25 High Street, Shoreham-by-Sea, West Sussex BN43 5EE |
Phone: | 01273 461 381 | |
Fax: | 01273 465332 | |
DX: | DX 59751 Shoreham |
Information for customers from Brighton |
The success of hybrid working and the centralising of our communication services from our Shoreham office has facilitated the closure of our Brighton office with effect from 06 January 2023. The decision comes as a number of other forward-thinking firms have reassessed the size of their office footprint due to changes in working patterns brought forward by the pandemic. This will allow us to look at other progressive ways of delivering our services and to invest in our Shoreham premises to create a space that meets our staff’s and clients’ longer term needs. The way people shop for or deliver services have moved on in this sector as much as in others. In our view, there is no going back. Any documents stored at the Brighton office, will remain safely stored and are available on request to our Shoreham office staff. In the future, documents we store will be available in digital format as we continue to transition to a paper light system. None of these changes will impact the service you receive from the firm. We will still have the same level of contact that has always been provided since we embraced remote and virtual working. Face to face services will also continue from Shoreham, at your home, your place of work or at court by prior arrangement. Contact numbers and email addresses will be unaffected. |
CLIENT Satisfaction
We may be able to trace our ancestry as solicitors for Brighton and Hove and Shoreham-by-Sea since 1806, but we don't rest on our laurels when it comes to client care. Each year we ask a randomly selected sample of recent clients about their experiences with a questionnaire, the results of which are taken very seriously. We are proud of our staff and how hard they work, which is borne out by our overall satisfaction scores. The Fitzhugh Gates team are working to maintain and improve our service and always welcome comments on how we can improve even further.