Home | Solicitors for Brighton and Shoreham-by-Sea

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

When we use your personal data we are regulated under the UK General Data Protection Regulation (GDPR). We are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation (if applicable) and our professional duty of confidentiality.

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our	Fitzhugh Gates Solicitors
Our data protection officer	Richard Wallace-Lower
Personal data	Any information relating to an identified or identifiable individual
Special category personal data	Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data Data concerning health, sex life or sexual orientation

Personal data we collect about you

The table below sets out the personal data we will or may collect in the course of advising and/or acting for you.

Personal data we will collect

Personal data we may collect depending on why you have instructed us

Your full name, all contact addresses and telephone contact numbers.

Information to enable us to check and verify your identity, e.g. your date of birth or passport details Electronic contact details, e.g. your email address and mobile phone number.

Information relating to the matter in which you are seeking our advice or representation Information to enable us to undertake a credit or other financial checks on you, if appropriate Your financial details so far as relevant to your instructions, e.g. the source of your funds if you are instructing on a purchase transaction or for the payment of fees and expenses.

Information about your use of our IT, communication and other systems, and other monitoring information, e.g. if using our secure online client portal.

Your National Insurance and tax details.

Your bank and/or building society details.

Details of your professional online presence, e.g. LinkedIn profile.

Details of your spouse/partner and dependants or other family members, e.g. if you instruct us on a family matter or a will.

Your employment status and details including salary and benefits, e.g. if you instruct us on matter related to your employment or in which your employment status or income is relevant.

Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information, if we require that for ID.

Details of your pension arrangements, e.g. if you instruct us on a pension matter or in relation to financial arrangements following breakdown of a relationship.

Your employment records including, where relevant, records relating to sickness and attendance, performance, disciplinary, conduct and grievances (including relevant special category personal data), e.g. if you instruct us on matter related to your employment or in which your employment records are relevant.

Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs, e.g. if you instruct us on discrimination claim.

Your trade union membership, e.g. if you instruct us on discrimination claim or your matter is funded by a trade union Personal identifying information, such as your hair or eye colour or your parents’ names, e.g. if you instruct us to incorporate a company for you.

Your medical records, e.g. if we are acting for you in a personal injury claim, family matter or employment claim or other where such details are relevant.

This personal data is required to enable us to provide our service to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.

How your personal data is collected

We collect most of this information from you, direct or via our secure online contact form through our website. However, we may also collect information:

from publicly accessible sources, Companies House or HM Land Registry;
directly from a third party:
- sanctions screening providers;
- credit reference agencies;
- client due diligence providers;
from a third party with your consent:
- your bank or building society, another financial institution or advisor;
- consultants and other professionals we may engage in relation to your matter;
- your employer and/or trade union, professional body or pension administrators;
- your doctors, medical and occupational health professionals;
- other solicitors you may have instructed
• via our website - we use cookies on our website (for more information on cookies, please see our cookies policy)
• via our information technology (IT) systems, eg:
- case management, document management and time recording systems;
- door entry systems and reception logs;
- automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason for doing so:

to comply with our legal and regulatory obligations;
for the performance of our contract with you or to take steps at your request before entering into a contract;
for our legitimate interests or those of a third party; or
where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal data for and our reasons for doing so:

What we use your personal data for	Our reasons
To provide legal services to you, register you as a client and respond to your requests, enquiries and concerns.	For the performance of our contract with you or to take steps at your request before entering into a contract.
Conducting checks to identify our clients and verify their identity. Screening for financial and other sanctions or embargoes. Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator.	To comply with our legal and regulatory obligations. For the performance of our contract with you or to take steps at your request before entering into a contract .
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies.	To comply with our legal and regulatory obligations.
Ensuring business policies are adhered to, e.g. policies covering security and internet use.	For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you.
Operational reasons, such as improving efficiency, training and quality control.	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can delivery the best service for you at the best price.
Ensuring the confidentiality of commercially sensitive information.	For our legitimate interests or those of a third party, i.e. to protect our intellectual property and other commercially valuable information. To comply with our legal and regulatory obligations.
Statistical analysis to help us manage our practice, e.g. in relation to our financial performance, client base, work type or other efficiency measures.	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can delivery the best service for you at the best price.
Preventing unauthorised access and modifications to systems.	For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you. To comply with our legal and regulatory obligations.
Updating and enhancing client records.	For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our clients about existing and new services.
Statutory returns.	To comply with our legal and regulatory obligations.
Ensuring safe working practices, staff administration and assessments.	To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.
Marketing our services and those of selected third parties to: existing and former clients; third parties who have previously expressed an interest in our services; third parties with whom we have had no previous dealings.	For our legitimate interests or those of a third party, i.e. to promote our business to existing and former clients in respect of maters we legitimately believe could benefit you as part of our service.
Credit reference checks via external credit reference agencies.	For the performance of our contract with you. For our legitimate interests or a those of a third party, for credit control and to ensure our clients are likely to be able to pay for our services.
Client satisfaction surveys	For our legitimate interests so that we can assess our performance and service to you and make such improvements to it as are necessary and demonstrate on a generic basis the extent of client satisfaction to third parties.
External audits and quality checks, for Lexcel, CQS, mortgage lenders, the Legal Aid Agency and the audit of our accounts.	For our legitimate interests or a those of a third party, i.e. to maintain our accreditations and panel memberships so we can demonstrate we operate at the highest standards. To comply with our legal and regulatory obligations.

The above table does not apply to special category personal data, which we will only process with your explicit consent or under where the processing is necessary for the establishment, exercise or defence of legal claims.

Promotional communications

We may use your personal data to send you updates (by email, telephone or post) about legal developments that might be of interest and/or information about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal data for promotional purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal data with the utmost respect and never sell OR share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

contacting our DPO at the Shoreham Office.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Who we share your personal data with

We routinely share personal data with:

professional advisers who we instruct on your behalf or refer you to; barristers, medical professionals, accountants, tax advisors or other experts;
other third parties where necessary to carry out your instructions; your mortgage provider or HM Land Registry in the case of a property transaction or Companies House;
credit reference agencies;
our insurers and brokers;
external auditors and our accountants, e.g. in relation to Lexcel accreditation and the audit of our accounts;
our bank;
external service suppliers, legal locums, representatives and agents that we use to make our business more efficient, e.g. typing services, web hosting, marketing agencies, debt, costing & costs recovery services, document collation or analysis suppliers, e-verification services;
the Legal Aid Agency;
HSCIT Ltd as required for IT support;
Bighand Ltd as required for IT support;
Advanced Legal Solutions Ltd as required for IT support
OCWS Ltd for confidential waste services.

We only allow service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We may also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Where your personal data is held

Information may be held at our offices, third party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal data with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal data when this occurs, see below: ‘Transferring your personal data out of the EEA’.

How long your personal data will be kept

We will keep your personal data after we have finished advising or acting for you. We will do so for one of these reasons:

to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.

Please note that the below period are guidelines only, which set minimum retention periods for both physical files and electronically held data unless there is a genuine business need to retain data for a longer period. Please contact the COLP/ data protection officer in that respect.

Records of client identity and verification checks made under our client due diligence procedure will be retained for the period of the related matter as set out below.

Case Type	Retention Period
Negligence Claims.	Negligence Claims 15 years from the defendant’s breach of duty (Section 14A Limitation Act 1980).
Property purchase.	15 years or earlier disposal.
Grant of a lease.	Term of the lease plus six years or earlier disposal or renewal.
Business purchase.	12 years or earlier disposal.
Property sale.	10 years or earlier disposal.
Children Act.	6 years (unless acting for a minor which should be 6 years from 18th birthday).
Personal Injury claims.	7 years.
Power of Attorney.	Kept until needed or until client is 100 years old.
Probates.	15 years.
Trusts.	Until they end.
Will files.	Kept until needed or until client is 100 years old.
Deeds, Guarantees and Certificates held on behalf of a client.	Never destroyed without written permission of the client.
Abortive and all other matters.	6 years
Central Business Records
Accounts records relating to matters.	7 years.
Complaints records.	One year from the conclusion of the complaint or duration of file storage whichever is longer.

We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. Further details on this are available in our File and Data Retention Policy.

Transferring your personal data out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal data outside the European Economic Area (EEA):

with your and our service providers located outside the EEA;
if you are based outside the EEA;
where there is an international dimension to the matter in which we are advising you.

These transfers are subject to special rules under European and UK data protection law.

If you would like further information please contact our Data Protection Officer (see ‘How to contact us’ below).

Your rights

You have the following rights, which you can exercise free of charge:

Informed.	The right to be informed about the collection and use of your personal data.
Access.	The right to be provided with a copy of your personal data.
Rectification.	The right to require us to correct any mistakes in your personal data.
To be forgotten.	The right to require us to delete your personal data - in certain situations.
Restriction of processing.	The right to require us to restrict processing of your personal data - in certain circumstances, e.g. if you contest the accuracy of the data.
Data portability.	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party - in certain situations.
To object.	The right to object: - at any time to your personal data being processed for direct marketing (including profiling); - in certain other situations to our continued processing of your personal data, processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision-making.	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us our Data Protection Officer - see below: ‘How to contact us’; and
let us have enough information to identify you (e.g. your full name, address and client or matter reference number);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Please also note we endeavour to encrypt all emails containing data and all emails attachments. All sensitive data sent by email is encrypted.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you may raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was published in April 2018 and is reviewed annually.

We may change this privacy policy from time to time, when we do we will inform you via our website.

How to contact us

Please contact our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Contact: Richard Wallace-Lower, Partner, Fitzhugh Gates Solicitors, 23-25 High Street, Shoreham-by-Sea, West Sussex BN43 5EE
Telephone: 01273 461 381

Do you need extra help?

If you would like this policy in another format (for example large print) please contact us (see ‘How to contact us’ above).

(Policy revised 15 August 2024).

ACAS
Acas stands for Advisory, Conciliation and Arbitration Service which aims to improve organisations and working life through better employment relations. www.acas.org.uk

The Financial Conduct Authority
The FCA regulate the financial services industry in the UK. Their aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers. www.fca.org.uk

UK Intellectual Property Office (Patent Office)
The Intellectual Property Office can help you get the right type of protection for your creation or invention. www.ipo.gov.uk

Solicitors Regulation Authority (SRA)
The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales. www.sra.org.uk

The Law Society of England And Wales
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and others, to offering training and advice, we're here to help, protect and promote solicitors across England and Wales. www.lawsociety.org.uk

The Prudential Regulation Authority
The PRA is a part of the Bank of England and responsible for the prudential regulation and supervision of banks, building societies, credit unions, insurers and major investment firms. It sets standards and supervises financial institutions at the level of the individual firm. www.bankofengland.co.uk

The Legal Ombudsman

You are entitled to request a copy of our Complaints Policy and can complain to the Legal Ombudsman at This email address is being protected from spambots. You need JavaScript enabled to view it., by telephone 0300 555 0333 or by post to; The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH to consider the complaint. www.legalombudsman.org.uk

EU Consumer Online Dispute Resolution (ODR) platform

The European Commission is establishing from February 2016 an Online Dispute Resolution platform that will allow consumers who have a complaint about a product or service bought online to submit the complaint via an online complaint form to a trader based in another EU member state. http://ec.europa.eu/consumers/odr/

Cookie Policy

Like most modern websites the Fitzhugh Gates website uses cookies in order to improve your browsing experience and to provide us with basic information on how the website is performing.

For example the Fitzhugh Gates website records anonymous information about which pages you look at, how long you stay on the website, if you are a new or repeat visitor, the I.P. address being used and if you came via a search engine what search terms etc you used to find us.

We must emphasise that such information collected is anonymous; we cannot determine who you are or any other personal details.

What are cookies?
Our website uses cookies. A cookie is a small text file which is stored on your computer, tablet or phone when you visit a website. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

How do we use cookies?
The table below shows what cookies we use and why.

The cookies on this website are disabled.
This decision can be reversed anytime by clicking the below button "Allow Cookies".

Consent

When you first visit our website you will be asked for your consent to accept cookies. If you choose to decline then your use of this website will not be in cluded in our useage statistics and the website may not perform as expected or as quickly as it might.

As required by GDPR we record the IP address associated with a visitor to this website either consenting or refusing cookies.

Controlling our use of cookies

The easiest way to control the use of cookies on this website is by using the control buttons at the bottom of the cookie table.

Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.

If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

Queries

If you have any questions or comments regarding this Cookies policy, please contact:

Contact: Richard Wallace-Lower, Partner, Fitzhugh Gates Solicitors, 23-25 High Street, Shoreham-by-Sea, West Sussex BN43 5EE
Telephone: 01273 686811

Website

Fitzhugh Gates use the company Electric Farm to deliver, maintain and host this website.

If you have any technical problems with your online Fitzhugh Gates experience then please contact Electric Farm Support by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 0845 680 4624 during office hours.

www.electricfarm.co.uk

In common with banks and other advisers the law requires solicitors to get satisfactory evidence of the identity of their clients, any beneficial ownership of clients or of any land, property or trust and sometimes identity evidence of people related to clients and others. This is because solicitors who deal with money and property on behalf of their clients are sometimes used by criminals wanting to launder money. The provisions of the Proceeds of Crime Act 2002, the Serious Organised Crime and Police Act 2005 and all Money Laundering Regulations impose on us a number of statutory obligations, which can override our general duty of confidentiality to you and how we control your data.

This Firm is obliged by law to report to the appropriate authorities any circumstances where we know or reasonably suspect criminal conduct or that the matter involves the proceeds of crime, however minor. This can include, for example, failing to disclose the receipt of income to HM Revenue and Customs. If we become aware of such matters, or acquire a suspicion of them, we may have to cease acting for you and may have no choice but to report it.

The Firm is also under a statutory duty not to tell you that we have made such a report and not to continue acting for you in the matter while the report is being processed.

We cannot accept responsibility or liability for any loss, damage, expense (whether direct, consequential or otherwise) arising from any delay or otherwise as a result of us making any reports to the National Crime Agency and ensuring compliance with our statutory obligations or under the provisions of the money laundering and/or terrorist financing legislation.

Fitzhugh Gates Solicitors Client Complaint Procedures

Policy

We take very seriously all expressions of dissatisfaction from our clients. If you have received this leaflet, it is likely that you have already expressed your concerns verbally or in writing to your lawyer, their Supervisor or the Partner responsible for dealing with complaints, Julian Cioffi. This leaflet explains our procedures for handling complaints to ensure that each complaint is dealt with swiftly in an attempt to reach an amicable and satisfactory solution.

Reporting & Investigation Responsibilities

Informal verbal complaints should be addressed to your lawyer in the first instance. If you are not satisfied with their response, then the matter should be taken up with the Partner responsible for their work. The name of that Partner will have been given in your initial client care letter, but if you are unable to locate this, you can ask your lawyer or a member of our support staff. If the matter cannot be resolved informally with your lawyer, it would assist investigations if you were to fully detail your concerns in writing so there is less room for misunderstanding your concerns and requirements.

Response Times

Written complaints will be acknowledged in within 7 days of receipt whereby the name of the person responsible for handling the complaint will be confirmed. A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon. In any case, we will always endeavour to provide a full response within 21 days. If that is not possible, an interim response will be given explaining why it is not possible to meet this deadline, when we expect our investigations to be completed and a response finalised. If you prefer, once we are aware of the nature of your complaint we can seek to resolve it at a face to face meeting.

Costs

We do not charge for handling complaints. Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding. This is explained in our Terms of Business.

Unresolved Issues

In the unusual event that we are unable to resolve the matter to your satisfaction within eight weeks of your complaint being made, you are able to take the matter up with the Legal Ombudsman or the Solicitors Regulation Authority, depending on the nature of the complaint. Both services are free of charge. The contact details are:

The contact details are:

Legal Ombudsman (for issues relating to the quality of service or advice)
PO Box 6167, Slough SL1 0EH
Telephone No: 0300 555 0333
This email address is being protected from spambots. You need JavaScript enabled to view it.

The Solicitors Regulation Authority can help you if you are concerned about a solicitor’s behaviour. This could be for concerns about dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The contact details are:

SRA
The Cube, 199 Wharfside Street, Birmingham B1 1RN
DX 720293 Birmingham 47
Telephone No: 0870 606 2555

The Legal Ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Alternative complaints bodies such as ProMediate (http://www.promediate.co.uk/what-we-do/what-is-mediation/) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.

Management

All complaints (written or verbal) are recorded and logged centrally to enable us to detect recurring problems and trends. As necessary, we will implement corrective action in response to individual complaints and improvement measures to prevent adverse trends and correct recurring problems. In this manner, we aim to constantly improve the service we provide.

Thank you for visiting www.fitzhugh.co.uk. By continuing to use our website you are agreeing to the following terms of use:

The information contained on our website is designed to give you an overview of how we can potentially help and advise you: it is not intended to provide or replace proper legal or other professional advice and is often a simplification of complex areas of law. If you need specific legal advice in relation to your own circumstances, please contact us. Please do not make any decision or place reliance only on the information you read on our website.

Website terms and conditions

You should read these terms and conditions carefully before using this website ('the Site'). By accessing or using the Site, you agree to be bound by these terms and conditions and our Privacy Policy. No proposed changes to these terms and conditions are valid or have any effect. If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately.

Please note that no sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions in addition to these Terms and will be provided to you separately.

1 General

1.1 Fitzhugh Gates Solicitors is a partnership and is regulated by the Solicitors Regulation Authority (SRA) - SRA number 67843.

1.2 We maintain professional indemnity insurance in accordance with our regulatory obligations as imposed by the SRA. Details of our professional indemnity insurance are available for inspection at our offices and/or on request.

2 Availability and conditions of use

2.1 The Site is made available to you by us. While we make every effort to ensure that the Site is available, we do not represent, warrant or guarantee in any way the Site's continued availability at all times or uninterrupted use by you of the Site. We reserve the right to suspend or cease the operation of the Site from time to time at our sole discretion.

2.2 As a condition of your use of the Site, you agree:

2.2.1 not to use the Site for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions; and

2.2.2 not to defame, disparage any body or in a manner which is obscene, derogatory or offensive; and

2.2.3 to be responsible for ensuring that your use of the Site is consistent with all applicable laws and regulations.

2.3 We reserve the right to prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions or any applicable law.

3 Ownership, use and intellectual property rights

3.1 The Site and all content within the Site is owned and operated by us and/or our licensors. We and our licensors reserve all rights.

3.2 The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the Site unless expressly authorised by us.

3.3 Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) subsisting in any content or material on the Site belong to us and/or our licensors. All rights are reserved for the benefit of ourselves and/or our licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.

4 Disclaimers

4.1 While we use reasonable efforts to include accurate and up-to-date in-formation on the Site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory re-quirement or your statutory rights.

4.2 Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. It does not consti-tute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

5 Cookies and other information-gathering technologies

5.1 Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

5.2 For more information on which cookies we use and how we use them, see our Cookies policy.

6 Hyperlinks and third party sites

6.1 The Site may contain hyperlinks or references to external third party websites. Any such hyperlinks or reference is provided for your convenience only. We have no control over third party websites and accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not constitute an endorsement of such third party's website, prod-ucts or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

7 Equality and diversity

We are committed to promoting equality and diversity in all our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality and diversity policy.

8 Warranties and limitation of liability

8.1 You agree that your use of the Site is on an 'as is' and 'as available' basis. Consequently we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any content and information on the Site, or as to satisfactory quality, or fitness for particular purpose.

8.2 To the maximum extent permitted by applicable law, we exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which we may otherwise have to you as a result of:

8.2.1 any error or inaccuracies in any information or mate-rial within or relating to the Site;

8.2.2 the unavailability of the Site for whatsoever reason; and

8.2.3 any representation or statement made on the Site.

8.3 Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the Site.

8.4 We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the Site or for any other statutory rights which are not capable of being excluded.

9 Indemnity

9.1 If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

10 General

10.1 We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

10.2 These terms and conditions contain the entire understanding and agreement between us and you in relation to your use of the Site and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

10.3 Should any part of these terms and conditions for any reason be de-clared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

10.4 These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.

Workforce Diversity

Diversity Data 2023*
Gender
Female	87.5%
Male	12.5%
Age
Over 45 years	50%
Under 45 years	50%
Ethnicity
British	87.5%
Other white background	12.5%
Sexuality
Heterosexual	100%
Disabilities
No disability	87.5%
Disabled	12.5%
Education
State funded school	87.5%
Privately funded	12.5%
Parents went to university
Yes	12.5%
No	75%
Don't know	12.5%

* One third of the total number of staff submitted data.